Personal data

Privacy policy

This privacy policy explains how Riviera Collection collects, uses and protects personal data of users of this website.

1. Data controller

The data controller is:
HUNTZINGER Nataliia – Riviera Collection
242 route du Réal Martin, 83400 Hyères – France
Email: contact@riviera-collection.fr

2. Data collected

We may collect the following categories of data:

• Identity: name, first name
• Contact details: email address, phone number
• Project details: dates, number of guests, types of services requested
• Information arising from our exchanges (email, phone, instant messaging)

3. Purposes of processing

Data is processed for the following purposes:

• Responding to enquiries sent through forms and emails
• Preparing quotations and commercial or B2B proposals
• Managing bookings, guest relations and owner relations
• Administrative and accounting management of services
• Occasional communication about services and practical information
• Improving the quality of the website and services

4. Legal basis

Processing activities are based on:

• Your consent, when you contact us voluntarily
• The necessity to perform a contract or pre-contractual measures
• Compliance with legal obligations (accounting, tax, etc.)
• The legitimate interest of Riviera Collection in improving its services

5. Data recipients

Data is intended for Riviera Collection and, where necessary, its technical providers (hosting, email tools, etc.) and partners required to perform the services (for example, property owners, drivers, wellness providers), strictly to the extent necessary.

Data is not sold or rented to third parties.

6. Data retention

Data is stored only for as long as necessary for the purposes for which it was collected, including:

• Clients and owners: duration of the contract, then legal archiving
• Prospects and contacts: up to 3 years after the last exchange without any reply from you
• Accounting data: for the duration required by law

7. Your rights

In accordance with applicable data protection regulations (including the GDPR), you have the following rights:

• Right of access to your data
• Right of rectification of inaccurate or incomplete data
• Right to erasure in certain cases
• Right to restriction of processing
• Right to object, in particular in case of direct marketing
• Right to data portability where applicable

To exercise these rights, you can contact: contact@riviera-collection.fr.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights are not being respected.

8. Data security

Riviera Collection implements reasonable technical and organisational measures to protect personal data against loss, unauthorised access, disclosure or alteration.

9. Cookies and trackers

The website may use functional and analytics cookies. For more information about the cookies used and how to manage them, please refer to the « Cookies » page.

10. Changes to this policy

This privacy policy may be updated to reflect changes in the website, services or regulations. The applicable version is the one published on this page.